01-18-2017, 09:33 AM
When I run the PC Suite setup application, a USB driver: 'AT91 USB to Serial Converter' is installed. After installation, this USB driver will not.
When I run the PC Suite setup application, a USB driver: 'AT91 USB to Serial Converter' is installed.
After installation, this USB driver will not start; “This device cannot start (Code 10)” as reported by Windows device manager. The result is the Autel MD802 is not recognized by the computer, it only receives power from the USB port.
Apparently, there is hardware within the scan tool to adapt a serial connection to USB which requires this special device driver. The driver manufacturer as reported by Windows device manager is ATMEL Corp. My research so far has not lead to any trouble shooting documentation or updated driver that addresses this condition.
Has anyone ran into this issue and if so, discovered a solution.
The computer is running Windows 7 64-bit SP1.
Thanks
After installation, this USB driver will not start; “This device cannot start (Code 10)” as reported by Windows device manager. The result is the Autel MD802 is not recognized by the computer, it only receives power from the USB port.
Apparently, there is hardware within the scan tool to adapt a serial connection to USB which requires this special device driver. The driver manufacturer as reported by Windows device manager is ATMEL Corp. My research so far has not lead to any trouble shooting documentation or updated driver that addresses this condition.
Has anyone ran into this issue and if so, discovered a solution.
The computer is running Windows 7 64-bit SP1.
Thanks
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